Política de envío

Last updated: 9 October 2026

Made to order

Every Arteon Studio print is produced to order after your purchase is confirmed.

Our prints are produced and shipped by our fulfilment partner, Gelato, through its international network of production partners. Wherever possible, orders are produced close to the delivery destination. As a result, your print may be produced in a country other than Spain.

Where we ship

Arteon Studio ships internationally to destinations supported by our fulfilment and shipping network.

The countries and shipping methods currently available for your order are shown at checkout after you enter your delivery address.

If a shipping option is not available for your destination at checkout, please contact us at arteonstudio1@gmail.com and we will check whether delivery is possible.

Shipping costs

Shipping costs depend on your delivery destination and the shipping method available for your order.

The applicable shipping charge is calculated and shown at checkout before you complete your purchase.

We do not currently promise free shipping unless a specific promotion or offer is clearly displayed on the store.

Production and delivery times

Total delivery time includes both production and transit.

Production and shipping times can vary depending on your destination, the production location, the shipping method and the carrier.

Any estimated delivery date or delivery window displayed at checkout, in your order information or in shipping communications is an estimate rather than a guaranteed arrival date, unless expressly stated otherwise.

Occasional delays may occur, particularly during busy periods, severe weather, carrier disruptions or other circumstances outside our reasonable control.

Tracking

Where tracking is available for your shipment, tracking information will be provided once your order has been dispatched.

Tracking availability and the level of tracking detail may depend on the destination, carrier and shipping method.

Customs, duties and import taxes

Gelato uses local production wherever possible in order to reduce international shipping.

However, some orders may need to be produced or shipped across international borders.

For certain destinations and eligible shipping methods, Gelato ships orders on a Delivered Duty Paid (DDP) basis. Where DDP applies, additional customs duties should not be charged to you upon delivery.

For other international shipments, import duties, taxes, customs fees or handling charges may apply depending on the destination country, the shipping origin, the value of the order and local regulations.

Unless already included in the shipping method or required otherwise by law, any such charges imposed by local customs authorities or carriers are the responsibility of the recipient.

If you are unsure whether customs charges may apply to your destination, please contact us before ordering or check with your local customs authority.

Your delivery address

Please check your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us immediately at arteonstudio1@gmail.com with your order number.

We will try to update the address where possible, but once production or fulfilment has started, changes may no longer be possible.

We are not responsible for failed delivery caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

If an order is returned or cannot be delivered because of an incorrect or incomplete address, please contact us. A new shipping charge may apply if the order needs to be sent again.

Delayed or lost parcels

If your parcel has not arrived within the estimated delivery period, or tracking has stopped updating for an unusual length of time, please contact us at arteonstudio1@gmail.com with your order number.

We will investigate the shipment with Gelato and the relevant carrier and help determine the appropriate next step.

Damaged, defective or incorrect orders

Please inspect your order when it arrives.

If your print arrives damaged, defective or incorrect, contact us at arteonstudio1@gmail.com with your order number and clear photographs of the issue.

We will review the problem and offer an appropriate replacement or refund at no additional cost to you, in accordance with our Returns & Refunds Policy and your statutory consumer rights.

Prints are sold unframed

All Arteon Studio prints are sold and shipped unframed, unless a product page expressly states otherwise.

Frames, interiors and other decorative objects shown in product photographs or lifestyle images are for presentation purposes only and are not included with the print.

Questions

For questions about shipping or an existing order, contact:

Arteon Studio
Email: arteonstudio1@gmail.com

If your enquiry concerns an existing purchase, please include your order number so we can assist you more quickly.