Privacy policy
Last updated: October 9, 2026
Arteon Studio is the trading name under which Marc Sampere Sans operates this online store. For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Marc Sampere Sans is the data controller of the personal information described in this Privacy Policy.
Arteon Studio operates this store and website, including the related information, content, features, tools, products and services offered to you (the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.
This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit or use our store, make a purchase, contact us or otherwise interact with the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how your personal information is handled as described below.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you.
Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:
- Contact information, such as your name, email address, telephone number, billing address and shipping address.
- Order and transaction information, including products viewed, added to your cart or purchased, order history, returns, refunds and cancellations.
- Payment and transaction information necessary to process your purchase. Full payment card details are generally processed by Shopify and/or the relevant payment provider rather than directly by Arteon Studio.
- Account information, if customer accounts are available, such as account details, preferences and settings.
- Communications with us, including information you provide when contacting customer support.
- Device and technical information, such as your IP address, browser, device type, network information and certain unique identifiers.
- Usage information, including information about how and when you visit, browse or interact with the store.
Sources of Personal Information
We may obtain personal information directly from you, for example when you place an order, create an account or contact us; automatically through the store, including through cookies and similar technologies; from Shopify and service providers that help us operate the store; from payment, production, fulfilment and shipping providers; and from other partners or third parties where permitted by applicable law.
How We Use Your Personal Information
Provide and fulfil our Services.
We use personal information to process payments, confirm and fulfil orders, arrange production and delivery, manage returns and refunds, maintain customer accounts where applicable and provide customer support.
Communicate with you.
We may contact you regarding your order, account, customer service enquiries, delivery or other matters related to the Services.
Improve and operate our store.
We may use information to understand how customers use the store, improve its performance and functionality and provide a better shopping experience.
Marketing and advertising.
Where permitted by law, and where consent is required, with your consent, we may use personal information to send marketing communications or support advertising and personalised content.
Security and fraud prevention.
We may use personal information to help detect, investigate and prevent fraudulent, malicious, illegal or unsafe activity and to protect our customers, our store and our rights.
Legal and regulatory purposes.
We may process information where necessary to comply with legal obligations, respond to lawful requests or establish, exercise or defend legal claims.
Legal Bases for Processing Personal Information
If you are located in the European Economic Area or another jurisdiction requiring a lawful basis for processing, we process personal information only when an appropriate legal basis applies.
Performance of a contract.
We process information where necessary to enter into or perform our contract with you, including processing payments, fulfilling and delivering your order, providing customer support and managing returns or refunds.
Legal obligations.
We may process information where necessary to comply with tax, accounting, consumer protection, fraud prevention and other legal or regulatory obligations.
Legitimate interests.
We may process information where necessary for legitimate business interests, such as operating and improving our store, protecting the security of our Services, preventing fraud, responding to customer enquiries and managing our business, provided that these interests are not overridden by your fundamental rights and freedoms.
Consent.
Where required by law, we rely on your consent for certain activities, such as non-essential cookies, certain analytics technologies, personalised advertising or marketing communications. You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
How We Disclose Personal Information
We may disclose personal information where necessary to operate our business and provide the Services.
This may include disclosure to Shopify, which hosts and supports our online store; payment providers used to process transactions; and Gelato, our print-on-demand production and fulfilment provider, which receives the information necessary to produce and deliver your order, such as your name, shipping address and relevant order details.
We may also share necessary information with shipping and delivery providers, website and technical service providers, analytics providers, fraud-prevention services, professional advisers and public authorities where required by law.
We may disclose information where you request or consent to the disclosure, or where necessary in connection with a business transaction, legal proceeding or the protection of our rights.
Relationship with Shopify
Our store is hosted by Shopify.
Shopify collects and processes certain personal information when you access or use the store in order to provide its services, maintain platform security and improve its products and services.
Information submitted through the store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside the country where you live.
Shopify may act as a processor on our behalf for certain activities and, in some circumstances, may act as an independent controller for its own processing activities.
More information about Shopify’s privacy practices and privacy controls is available through Shopify’s Privacy Portal.
Cookies and Similar Technologies
Our store uses cookies and similar technologies for purposes such as enabling essential website functionality, maintaining security, remembering preferences, understanding store performance, analytics and, where permitted, advertising and personalisation.
Where applicable law requires consent for non-essential cookies or tracking technologies, these technologies will be used in accordance with the choices you make through our cookie or privacy controls.
You can review or change available privacy choices through the Privacy Choices link provided in our store.
Third-Party Websites and Links
Our store may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
The Services are not intended for children to make purchases independently where applicable law requires parental or guardian consent.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so that we can review the matter.
Security of Your Information
We take reasonable measures to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You should avoid sending sensitive or confidential information through insecure communication channels.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations.
Order and billing records are retained for the periods required by applicable tax, accounting and commercial law. In Spain, certain business documentation may need to be retained for up to six years.
Retention periods may also depend on the need to provide customer service, prevent fraud, resolve disputes or establish, exercise or defend legal claims.
Once information is no longer required, it may be deleted or anonymised in accordance with applicable law and the practices of the service providers we use.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access personal information held about you; correct inaccurate or incomplete information; request deletion where provided by law; restrict or object to certain processing; receive your information in a portable format where applicable; and withdraw consent where processing is based on consent.
You may also have rights relating to certain forms of targeted advertising, sale or sharing of personal information where applicable law provides such rights.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications, such as order confirmations or delivery information.
Exercising Your Rights
To exercise your privacy rights, contact us at:
We may need to verify your identity before completing certain requests.
We will respond within the time limits required by applicable law and will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue.
If you are located in the European Economic Area, you also have the right to lodge a complaint with the competent data protection supervisory authority.
In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).
International Transfers
Shopify and some of our service providers may process or store personal information outside the country where you live.
Where personal information is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable law, such as an adequacy decision, Standard Contractual Clauses or another recognised lawful transfer mechanism.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements or other operational reasons.
When we update this policy, we will publish the revised version on this page and update the “Last updated” date where appropriate.
Contact and Data Controller
For questions about this Privacy Policy, our privacy practices or the exercise of your privacy rights, please contact:
Marc Sampere Sans, trading as Arteon Studio
Carrer Colombina 9
08197 Valldoreix (Sant Cugat del Vallès)
Barcelona
Spain
Email: arteonstudio1@gmail.com
For the purposes of applicable data protection laws, including the GDPR, Marc Sampere Sans is the data controller of the personal information processed by Arteon Studio.